Unfortunately, this workaround does not persist across reboots or hibernations.Īrticle ID: 2926055 “Description of the Microsoft Lync for Mac 2011 14.0.7 hotfix” describes a hotfix that should resolve this issue, unfortunately you need to contact Microsoft Customer Support Services to obtain this hotfix and I haven’t been able to obtain it yet. Once you have successfully logged in, you can change your time zone back to the correct configuration and you will still be able to log in. I was able to confirm this by changing my time zone settings which resulted in my client immediately being able to log in. After a bit of searching around, we found Article ID: 2927775 “Can't sign in or see contact pictures in Lync for Mac 2011 when system time zone is set to UTC+8 or an earlier time zone” which exactly describes the issue which occurs because Lync for Mac 2011 calculates the expiration time of a web ticket based on an incorrect time zone. It seems Lync for Mac 2011 tries to use a web ticket that is expired. After digging into the client logs, we saw the following entry: I then tried using a different Mac with Lync for Mac version 14.0.6 and that one was able to log in without any issues. I tried using manual server configuration as suggested in the “ Troubleshoot sign in issues with Lync for Mac 2011 in Lync Online” article, but that didn’t make any difference either. If the problem continues, please contact your support team.” error message. Please verify your logon credentials and try again. I tried a couple of other Lync accounts and still kept receiving the “Lync was unable to sign in. At first I thought I’d made a typo with my password but after a couple of attempts I knew something else was wrong. This was a newly installed an updated version of Lync for Mac 2011, version 14.0.7 (131205) to be exact. I recently came across an interesting issue when attempting to log into Lync Online using Lync for Mac 2011. Since writing the post, I have been able to obtain a copy of the hotfix described in KB2926055 and I can confirm that it does fix this issue.
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